Refund policy

At LiTanglee Motion Tech, we distinguish between Standard Products and Vehicle-Specific Custom-Fit Products to provide a fair and transparent return process.

1. Standard Products (14-Day Return)

Standard products that do not require vehicle compatibility verification are eligible for a 14-day return.

Eligibility

  • Item must be unopened, unused, and uninstalled.
  • Original factory packaging and all accessories must be intact.
  • Return requests must be submitted within 14 days of delivery.

Return Shipping

  • Customers are responsible for arranging and paying the international return shipping costs.
  • For eligible Standard Product returns, a 20% Restocking & Inspection Fee will be deducted from the final refund to cover product inspection, repackaging, inventory processing, and payment handling costs.

2. Vehicle-Specific Custom-Fit Products (No 14-Day Change-of-Mind Return)

Products that require vehicle compatibility verification before shipment are classified as Vehicle-Specific Custom-Fit Products.

Vehicle compatibility verification includes confirming the vehicle model, production year, VIN(when required), tailgate photos, or hardware configuration before shipment.

These products are prepared only after vehicle compatibility has been verified using the customer's vehicle information. Therefore, they are not eligible for 14-day change-of-mind returns.

This includes (but is not limited to):

  • Electric Power Tailgate Kits
  • Soft Close Door Kits
  • Vehicle-specific retrofit systems requiring compatibility confirmation

Please Note: This limitation applies only to change-of-mind returns and does not affect your statutory rights regarding defective or incorrectly supplied products. Because vehicle specifications vary between countries, production years, facelift models, and hardware configurations, custom-fit kits generally cannot be resold once prepared for a verified vehicle.

3. Order Cancellation & Compatibility

  • Orders may be cancelled free of charge within 12 hours of placement. After this period, the order may have entered the vehicle compatibility verification and preparation process, and cancellation may no longer be possible.
  • For Custom-Fit Products, customers must provide accurate vehicle information (model, year, VIN, or vehicle photos when requested) before shipment.
  • Incorrect or incomplete vehicle information may result in compatibility issues, and LiTanglee cannot be held responsible for incorrect information provided by the customer.

4. Damaged or Defective Items

Transit Damage

Please report any shipping damage within 48 hours of delivery with clear photo evidence. We will provide replacement parts or an appropriate solution.

Functional Issues

If a manufacturing defect occurs after correct installation, we will provide remote technical support and the necessary replacement parts.

Warranty Exclusions

The warranty does not cover damage caused by:

  • Installation that does not follow the official LiTanglee installation manual or video instructions.
  • Improper wiring, incorrect voltage connection, or installation that does not follow the official instructions, resulting in product damage.
  • Unauthorized disassembly, modification, or damage to the control box, motor, wiring harness, or other components without first contacting LiTanglee Technical Support for diagnosis and authorization.

Important: If you believe the product has a functional issue, please contact our technical support before opening or disassembling any component. Damage caused by unauthorized disassembly will void the warranty.

5. 1-Year Limited Quality Warranty

All LiTanglee products include a 1-Year Limited Warranty covering functional failures caused by manufacturing defects.

Warranty Verification Requirements

To prevent fraudulent warranty claims, customers must cooperate with our technical inspection before any warranty replacement is approved.

Customers are required to provide:

  • A clear diagnostic video demonstrating the complete functional failure.
  • The LiTanglee product serial number, batch code, or identification label clearly visible in the video.
  • The installation environment and wiring connections when requested by our technical team.

LiTanglee reserves the right to request additional diagnostic tests and troubleshooting procedures before authorizing replacement parts.

Important

Warranty replacement will not be approved if:

  • The customer refuses to cooperate with the required inspection.
  • The damaged product cannot be verified as an authentic LiTanglee product.
  • The product has been damaged through unauthorized disassembly or improper installation.

6. Contact Support

For vehicle compatibility, returns, or warranty assistance:

Email: yijiat2022@gmail.com

WhatsApp: +86 176 2081 3377