Refund policy
Return and Refund Policy
At LiTanglee Motion Tech, we distinguish between Standard Products and Vehicle-Specific Custom-Fit Products to provide a fair and transparent return process.
1. Standard Products (14-Day Return)
Standard products that do not require vehicle compatibility verification are eligible for a 14-day return.
Eligibility
- Item must be unopened, unused, and uninstalled.
- Original factory packaging and all accessories must be intact.
- Return requests must be submitted within 14 days of delivery.
Return Shipping
- Customers are responsible for arranging and paying the international return shipping costs.
- For eligible Standard Product returns, a 20% Restocking & Inspection Fee will be deducted from the final refund to cover product inspection, repackaging, inventory processing, and payment handling costs.
2. Vehicle-Specific Custom-Fit Products (No 14-Day Change-of-Mind Return)
Products that require vehicle compatibility verification before shipment are classified as Vehicle-Specific Custom-Fit Products.
Vehicle compatibility verification includes confirming the vehicle model, production year, VIN (when required), tailgate photos, or hardware configuration before shipment.
These products are prepared only after vehicle compatibility has been verified using the customer's vehicle information. Therefore, they are not eligible for 14-day change-of-mind returns.
This includes (but is not limited to):
- Electric Power Tailgate Kits
- Soft Close Door Kits
- Vehicle-specific retrofit systems requiring compatibility confirmation
Please Note: This limitation applies only to change-of-mind returns and does not affect your statutory rights regarding defective or incorrectly supplied products. Because vehicle specifications vary between countries, production years, facelift models, and hardware configurations, custom-fit kits generally cannot be resold once prepared for a verified vehicle.
3. Order Cancellation & Compatibility
- Orders may be cancelled free of charge within 12 hours of placement. After this period, the order may have entered the vehicle compatibility verification and preparation process, and cancellation may no longer be possible.
- For Custom-Fit Products, customers must provide accurate vehicle information (model, year, VIN, or vehicle photos when requested) before shipment.
- Incorrect or incomplete vehicle information may result in compatibility issues, and LiTanglee cannot be held responsible for incorrect information provided by the customer.
4. Damaged or Defective Items
Transit Damage
Please report any shipping damage within 48 hours of delivery with clear photo evidence. We will provide replacement parts or an appropriate solution.
Functional Issues
If a manufacturing defect occurs after correct installation, we will provide remote technical support and the necessary replacement parts.
Warranty Exclusions
The warranty does not cover damage caused by:
- Installation that does not follow the official LiTanglee installation manual or video instructions.
- Improper wiring, incorrect voltage connection, or installation that does not follow the official instructions, resulting in product damage.
- Unauthorized disassembly, modification, or damage to the control box, motor, wiring harness, or other components without first contacting LiTanglee Technical Support for diagnosis and authorization.
Anti-Pinch Protection Scope & External Obstructions
The anti-pinch protection function of LiTanglee power tailgate kits operates only within the designated detection area inside the tailgate opening. It does not cover every area surrounding the tailgate.
The gap between the vehicle roof and the tailgate is outside the anti-pinch detection area. Objects entering or becoming trapped in this gap, including tree branches or other foreign objects, may not be detected by the system.
Customers must ensure that the tailgate's movement path and surrounding areas are clear of obstructions before operating the power tailgate. If an object becomes trapped or abnormal resistance occurs, stop operation immediately.
Damage or malfunction caused by external objects trapped between the vehicle roof and the tailgate, including vehicle body deformation, tailgate misalignment, mechanical interference, or resulting damage to the struts, mounting brackets, motors, or other components, is not covered by the warranty where such damage is caused by the external obstruction or resulting vehicle deformation.
This exclusion applies to damage caused by external obstructions and does not exclude coverage for independently established manufacturing defects or override any mandatory consumer rights under applicable law.
Important
If you believe the product has a functional issue, please contact our technical support before opening or disassembling any component. Damage caused by unauthorized disassembly will void the warranty.
5. 1-Year Limited Quality Warranty
All LiTanglee products include a 1-Year Limited Warranty covering functional failures caused by manufacturing defects.
Warranty Verification Requirements
To prevent fraudulent warranty claims, customers must cooperate with our technical inspection before any warranty replacement is approved.
Customers are required to provide:
- A clear diagnostic video demonstrating the complete functional failure.
- The LiTanglee product serial number, batch code, or identification label clearly visible in the video.
- The installation environment and wiring connections when requested by our technical team.
LiTanglee reserves the right to request additional diagnostic tests and troubleshooting procedures before authorizing replacement parts.
Important
Warranty replacement will not be approved if:
- The customer refuses to cooperate with the required inspection.
- The damaged product cannot be verified as an authentic LiTanglee product.
- The product has been damaged through unauthorized disassembly or improper installation.
6. Contact Support
For vehicle compatibility, returns, or warranty assistance:
Email: yijiat2022@gmail.com
WhatsApp: +86 176 2081 3377