Политика доставки

Thank you for choosing LiTanglee for your automotive upgrades. To ensure 100% compatibility and a seamless installation experience, please review our shipping policy below.

1. Order Verification & Processing Time

Manual Order Verification

  • All orders are manually reviewed by our technical team before shipment.
  • For Kick Sensor products, customers only need to confirm the vehicle model, production year, and whether the vehicle is equipped with an original power tailgate.
  • For Vehicle-Specific Custom-Fit products, compatibility verification may require the vehicle model, production year, VIN (when required), tailgate photos, or hardware configuration.

Processing Time

  • Standard models are typically shipped within 3 business days after verification.
  • Custom or non-stock kits require approximately 5–10 business days before dispatch.

2. Duty-Inclusive Shipping (DDP Service)

We provide professional Delivered Duty Paid (DDP) shipping for the following regions:

  • European Union (EU): Approximately 22 days after dispatch (excluding the UK, Norway, and Switzerland).
  • United States: Approximately 10–15 days after dispatch.

For DDP shipments, applicable import duties and customs clearance are handled by our logistics service where applicable.

3. Remote Areas & Island Surcharges

  • Certain remote areas or offshore islands (such as Hawaii, Alaska, the Canary Islands, and Réunion) may incur additional shipping costs.
  • An additional shipping surcharge of US$50–100 may apply.
  • Our customer service team will contact you before shipment if an additional payment is required.
  • If the surcharge is declined, the order may be cancelled and fully refunded before dispatch.

4. Other Regions (Non-DDP)

For countries not covered by our DDP service, customers are responsible for complying with local customs regulations, including applicable import duties, taxes, and customs clearance requirements.

5. Global Express Shipping (Fast Track)

  • Estimated Delivery: 3–8 business days after dispatch.
  • This shipping method does not include import duties or customs clearance.
  • Customers are responsible for completing any customs procedures required by their local authorities.

6. Tracking Information

Once your order has been dispatched, a tracking number will be sent to your email for real-time shipment tracking.

7. Refusal of Delivery & Customs Clearance

  • This section applies only to shipments that require customer participation in customs clearance, including non-DDP destinations and customer-requested express shipping.
  • Customers are responsible for providing required customs information, tax identification numbers, identification documents, and paying applicable import duties or taxes when required by local customs.
  • If a customer refuses or fails to complete customs clearance, the shipment may be classified as unclaimed, abandoned, returned, or destroyed by the carrier or customs authorities.
  • Packages that are abandoned or destroyed due to the customer's refusal or failure to complete customs clearance are not eligible for a refund.
  • If a package is successfully returned, original shipping costs, return shipping costs, customs-related expenses, and applicable handling fees will be deducted from any eligible refund.