Shipping Policy

Shipping Policy

Thank you for choosing us for your automotive upgrades. To ensure 100% compatibility and a seamless installation experience, please review our shipping guidelines below:

1. Order Verification & Processing Time

  • Mandatory Fitment Check: To prevent incorrect orders, all customers must contact our customer service team after placing an order to provide specific vehicle details (Model, Year, and Tailgate Photos) for fitment confirmation.
  • Standard Models: Once fitment is confirmed, orders are typically processed and shipped within 3 business days.
  • Custom/Non-Stock Items: For specialized or custom-made kits, the lead time is 5-10 business days before dispatch.

2. Duty-Inclusive Shipping (DDP Service)

We offer professional tax-inclusive (DDP) shipping channels for the following specific regions:

  • European Union (EU Member States): Estimated delivery is approximately 22 days after dispatch. (Includes all 27 EU member countries; excludes UK, Norway, and Switzerland).
  • United States: Estimated delivery is 10-15 days after dispatch.
  • Middle East (GCC 5 Countries): Estimated delivery is approximately 15 days after dispatch. (Includes: Saudi Arabia, UAE, Kuwait, Qatar, and Oman).

3. Other Regions

  • For all other countries and regions not listed above, we currently do not provide tax-inclusive shipping. Customers are responsible for any local import duties or taxes according to their national regulations.

4. Global Express Shipping (Fast Track)

  • For customers who require urgent delivery, we offer Express Shipping (Standard Customs Clearance) for all countries and regions.
  • Estimated Delivery: 3-8 business days after dispatch.
  • Note: This service does not include import duties; customers may need to handle customs clearance locally.

5. Tracking Information

Once your order has been dispatched, a tracking number will be sent to your registered email address. You can monitor your package's journey in real-time.

6. Refusal of Delivery & Customs Abandonment

  • Customer Responsibility: For regions where tax-inclusive (DDP) service is not provided, the customer is solely responsible for coordinating with local customs and paying all applicable duties/taxes.
  • Refusal Due to Duties: If a customer refuses to accept a package due to import duties or taxes, the carrier may deem the package "unclaimed" or "abandoned."
  • Package Destruction: In many international shipping scenarios, especially for heavy automotive parts, carriers will destroy or dispose of abandoned packages rather than returning them to the sender, as return logistics costs are prohibitive.
  • No Refund Policy for Refusals: We cannot issue any refunds if a package is destroyed, abandoned, or lost by the carrier because the customer refused to pay local customs duties or failed to cooperate with the customs clearance process.
  • Return Costs: In the rare event that a refused package is successfully returned to us, the customer will be responsible for the original shipping fee, the return shipping fee, and any restocking fees. These costs will be deducted from any potential partial refund.